Managed services pricing

Oh Yes, It Is Comprehensive. (We don’t like being nickeled and dimed either.)

Proactive Maintenance

Remote Monitoring And Management

Server stability and performance

Notification of unusual events and threats

Daily backup monitoring

Monitoring for down/offline devices

Included

Scheduled Server Maintenance

Included

Microsoft O/S Patch Management

Included

Automatic Problem Escalation And Resolution

Included

Network Security and Backup Services

Advanced Endpoint Protection And Updates

Included

Firewall Management And Updates

Included

Content Filtering And Intrusion Protection

Included

Advanced Threat Protection

Included

DNS Filtering

Included

Daily Monitoring Of Successful Data Backup

Included

Virus, Spyware And Malware Removal

Included

Security Information & Event Management (SIEM)

Included

Phishing Tests For Employees

Add On (starts at $350 per phishing test)

Cyber Security Awareness Training

Add On (Depends on the type of training)

Dark Web Password Monitoring

Add On ($10 per email address)

Off-Site Backup (Cloud) Storage Management

$20/TB/Month

File And Server Restores From Backup

Included with Storage Management

Virtual CIO Services and Consulting

Quarterly Strategic Planning And Budgeting

Included

Asset Tracking And Management

Included

Executive Summary Monthly Report

Included

Vendor Liaison, ISP, VoIP, Managed Print

Included

Dedicated Account Manager

Included

DNS Management

Included

Network Documentation

Included

Creation Of AUP (Acceptable Use Policy)

Included

Written Disaster Recovery Plan And Updates

Included

Recycling And Properly Disposing Of Old Equip.

Included

Spam Filtering

Included

Adding/Removing Users, Mailboxes

Included

Office 365 Support

Included

Mobile Device Management

Included

Software Installation And Upgrades

Included

Installation Of New Hardware

Included

Loaner PC/Server

Included

Ordering And Replacing Warranty Parts

Included

Additional Pricing and Features

Hourly On-Site Rate For Services & Support
Monday – Friday, 8:00 a.m. – 5:00 p.m.

$130 Per Hour

2-Hour Minimum

Remote Help Desk Support

Monday – Friday, 8:00 a.m. – 5:00 p.m.

$32.50

 Per 15 Minutes

After-Hours And Weekend Support

Monday – Friday, 5:01 p.m. - 10:00 p.m.

Saturday – Sunday, 8:00 a.m. – 7:00 p.m.

$195 Per Hour
2-Hour Min. Remote
4-Hour Min. On-Site

Remote Emergency Response Time

2 Hours

On-Site Emergency Response Time

As Available